Archive | Running a Business

Silver

If you are wondering why the cost of your favorite jewelry keeps increasing, take a look at this chart of silver pricing for 2009: The price of silver has increased over 60% since January.  When I was in engineering school, I had to know the London Market spot price of metals every day – we […]

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S.A.V.E. Customer Service

To be successful in a less-than-ideal economy – actually, in ANY economy – my business needs to provide a beautiful product, good value and excellent customer service. Jay Goltz recently wrote a NY Times article that encapsulates  the heart of great customer service.  The author’s ideas are very much in line with mine – make […]

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