To be successful in a less-than-ideal economy – actually, in ANY economy – my business needs to provide a beautiful product, good value and excellent customer service.
Jay Goltz recently wrote a NY Times article that encapsulates the heart of great customer service. The author’s ideas are very much in line with mine – make sure every customer is happy. Although the goal is “100% happy,” sometimes a customer has a legitimate issue with a product. In that case, Mr. Goltz offers a simple mnemonic to help right the situation.
If you are a business owner, read how to S.A.V.E. customer service. Whether you are a business owner or a customer, I would love to hear your thoughts on what you consider important factors of customer service. Feel free to share any really great – or really awful – customer service experiences.
I am still recovering from my surgery but can finally get to my studio to create again! That’s the easy part – the photography, not so easy. As soon as I figure it out, I’ll be happy to share some of my new work with you. Meanwhile, here is a less-than-ideal photo of a prototype for my Perky’s Paw charity piece: